Alcatel-Lucent Omni PCX Office
When you run a business, customer satisfaction, employee productivity and cost control mean a lot to your bottom line.
Customer satisfaction results not only from the use of your products and services but also from how quickly clients, partners and suppliers can reach you, how well they are greeted and how long they need to stay on the line to obtain a relevant answer.
Employee productivity means the elimination of time wasters including missed calls and unnecessary travel, as well as added opportunities such as the ability to work with distant teams, or simply from home.
Cost optimization isn't just about getting a solid return on investment, it is also about being able to pay in a way that suits your budget and your organizational structure Multimedia Integrated Solutions focuses on the technology so you can focus on growing your business and serving your customers.
Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium sized businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.
The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home.
The OmniPCX Office also supports call center, softphone and third-party XML applications.
Benefits
- Easy to use: specially designed to be used by small and medium businesses which do not have dedicated in-house IT staff,
- Cost effective: low-cost installation, integration, maintenance and training ensure a quick return on investment,
- Scalable: modular architecture which grows with your business and can support up to 240 users,
- Open and future proof: supports all major industry standards for internet, voice and data communications,
- Secure: integrated components include firewall, proxy server, cache server, IP VPN server,
- Lower telecoms costs: supports IP voice and data communications as well as traditional telephony,
- Better customer service: queue management and welcome services for incoming calls,
- Improved productivity and efficiency: remote management of voicemail and messaging services, single administration interface for all components.
Features
- An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony,
- Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server,
- Supports analog, digital, IP and mobile phones and PC softphones,
- Pre-announcement: on-hold music and messages,
- Automated attendant: voice-activated management of incoming calls,
- PIMphony Basic PC telephony (upgrades to PIMphony Pro and PIMphony Team also available),
- Call-forwarding: automatic transfer of incoming calls,
- Automatic call distribution: call-routing software,
- Easy Contact Call Center (can be upgraded to OmniTouch Contact Center Office).
For more information about Alcatel Telephone systems from MIS Ltd, call us on 0845 337 0505.